Customers arrive from every channel
WhatsApp, web chat, email, social, and commerce signals land in one operating view.
Solution
Sales qualification without losing the conversation.
Capture buying signals from chat, email, social, and commerce moments, then route qualified conversations to the right owner.
Sales teams need the signal, the context, and a next step. Tolk keeps those pieces in the conversation instead of another spreadsheet.
AI prepares the next best move
Intent, urgency, prior context, and suggested replies are assembled before an agent opens the thread.
Humans keep the relationship
Automation handles the routine work while ownership, judgment, and escalation stay visible.
Operating layer
Built around the work that happens after the message arrives.
Lead signals
Spot intent, product interest, readiness, and account fit from natural customer messages.
Human follow-up
Route qualified moments to owners with a suggested next message.
Channel memory
Keep context across repeat visits, replies, and handoffs.
Next step