Customers arrive from every channel
WhatsApp, web chat, email, social, and commerce signals land in one operating view.
AI support for every customer conversation
Bring every channel, AI-assisted reply, and human handoff into one calm workspace.
Kai AI
AI drafts. Humans approve.
Can I change the delivery address before Thursday? I placed the order this morning.
NowYes. I found the order and prepared the next step with its history attached for your team to review.
Ask Kai anything
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Product
One calm workspace for AI and human customer work.
Tolk gives teams a shared inbox, AI assistance, channel context, and clear handoff controls for every customer conversation.
The product is built around a simple operating model: read the customer signal, prepare the work, then route it to the right owner.
AI prepares the next best move
Intent, urgency, prior context, and suggested replies are assembled before an agent opens the thread.
Humans keep the relationship
Automation handles the routine work while ownership, judgment, and escalation stay visible.
Operating layer
Built around the work that happens after the message arrives.
Human handoff
Escalation paths keep agents in control when automation should step back.
Workspace controls
Plans, entitlements, billing state, and platform access stay connected to the customer record.
Next step