Free
For trying Tolk with one lightweight customer inbox.
USD00 /month
Free in USD
What's included:
- 2 agents
- 500 conversations/month
- Website live chat
- Private notes, labels, and canned responses
- 30-day data retention
Tolk.Chat® pricing that suits your needs.
Start with one Tolk inbox, then add AI triage, WhatsApp and web channels, workflow automation, and human handoff as your support and sales teams grow.
Tolk prices stay on the current plan catalog. Local currency display is a preview; Lago checkout remains the billing source of truth.
Get Free
Starter
For small teams bringing written channels and AI assistance into Tolk.
USD00 /month
Monthly preview in USD، taxes excluded
What's included:
- 3 agents
- All written channels except voice
- Captain AI with 300 credits
- Help Center
- Basic reports
- 1-year data retention
Best Value
Pro
For growing support and sales teams that need automation, teams, and deeper reporting.
USD00 /month
Monthly preview in USD، taxes excluded
What's included:
- 10 agents
- All written channels except voice
- Captain AI with 400 credits
- Teams and automation
- WhatsApp campaigns
- 18-month data retention
Business
For multiple teams, higher volume, voice support, SLA controls, and advanced reporting.
USD00 /month
Monthly preview in USD، taxes excluded
What's included:
- 50 agents
- All channels including voice
- Captain AI with 500 credits
- SMS and WhatsApp campaigns
- SLA and advanced reports
- 2-year data retention
Enterprise
For organizations that need custom security, provisioning, controls, and contracted limits.
Custom
Talk to our team.
What's included:
- Contracted agents and inboxes
- All channels and integrations
- Captain AI with 800 default credits
- SSO/SAML, audit logs, and custom roles
- Remove branding
- 3-year data retention
All active plans include a 7-day trial. Provider messaging fees are billed separately when they apply.
Compare features
Everything side by side.
Compare inbox capacity, AI automation, channels, workspace controls, and support options before choosing the Tolk plan your team needs.
Channels
Website Live Chat
Included
Not included
Not included
Not included
TikTok
Not included
Not included
Voice
Not included
SMS
Not included
Telegram
Not included
Line
Not included
API Channel
Not included
Collaboration & Productivity
Help Center
Not included
Private Notes
Included
@mentions
Included
Labels
Included
Keyboard Shortcuts
Included
Canned Responses
Included
Command bar
Included
Auto-Assignment
Included
Multi-lingual Support
Included
Custom Views
Not included
Custom Filters
Not included
Business Hours
Not included
Auto-responder
Not included
Conversation Transcripts
Not included
Teams
Not included
Automation
Not included
Agent Capacity
Not included
Manage customer information
Contact Segments
Not included
Contact Notes
Not included
Custom Attributes
Not included
Pre-Chat Form
Not included
Campaigns
Live Chat
Not included
WhatsApp Cloud API
Not included
SMS
Not included
Integrations
Slack
Included
DialogFlow
Included
Dashboard Apps
Not included
Commerce integrations
Not included
Reports
Live View
Included
Conversation Reports
Not included
Agent Reports
Not included
Inbox Reports
Not included
Label Reports
Not included
Team Reports
Not included
CSAT Reports
Not included
CSAT Review Notes
Not included
Required Conversation Attributes
Not included
Downloadable Reports
Not included
Captain AI
Captain AI
Not included
Monthly AI credits
Not included
Assistant
Not included
Copilot
Not included
Memories
Not included
Reply suggestions
Not included
Summarization
Not included
Content gap
Not included
Others
SSO
Not included
Audit Logs
Not included
Service Level Agreement
Not included
Live-chat support
Included
Priority email support
Not included
Dedicated account manager
Not included
No. of conversations per month
500
Data retention
30 days
Remove Branding
Not included
Video/Voice Support
Not included
| Channels | |||||
| Website Live Chat | Included | Included | Included | Included | Included |
| Not included | Included | Included | Included | Included | |
| Not included | Included | Included | Included | Included | |
| Not included | Included | Included | Included | Included | |
| TikTok | Not included | Included | Included | Included | Included |
| Not included | Included | Included | Included | Included | |
| Voice | Not included | Not included | Not included | Included | Included |
| SMS | Not included | Included | Included | Included | Included |
| Telegram | Not included | Included | Included | Included | Included |
| Line | Not included | Included | Included | Included | Included |
| API Channel | Not included | Included | Included | Included | Included |
| Collaboration & Productivity | |||||
| Help Center | Not included | Included | Included | Included | Included |
| Private Notes | Included | Included | Included | Included | Included |
| @mentions | Included | Included | Included | Included | Included |
| Labels | Included | Included | Included | Included | Included |
| Keyboard Shortcuts | Included | Included | Included | Included | Included |
| Canned Responses | Included | Included | Included | Included | Included |
| Command bar | Included | Included | Included | Included | Included |
| Auto-Assignment | Included | Included | Included | Included | Included |
| Multi-lingual Support | Included | Included | Included | Included | Included |
| Custom Views | Not included | Included | Included | Included | Included |
| Custom Filters | Not included | Included | Included | Included | Included |
| Business Hours | Not included | Included | Included | Included | Included |
| Auto-responder | Not included | Included | Included | Included | Included |
| Conversation Transcripts | Not included | Included | Included | Included | Included |
| Teams | Not included | Not included | Included | Included | Included |
| Automation | Not included | Not included | Included | Included | Included |
| Agent Capacity | Not included | Not included | Not included | Not included | Included |
| Manage customer information | |||||
| Contact Segments | Not included | Included | Included | Included | Included |
| Contact Notes | Not included | Included | Included | Included | Included |
| Custom Attributes | Not included | Not included | Included | Included | Included |
| Pre-Chat Form | Not included | Not included | Included | Included | Included |
| Campaigns | |||||
| Live Chat | Not included | Included | Included | Included | Included |
| WhatsApp Cloud API | Not included | Not included | Included | Included | Included |
| SMS | Not included | Not included | Not included | Included | Included |
| Integrations | |||||
| Slack | Included | Included | Included | Included | Included |
| DialogFlow | Included | Included | Included | Included | Included |
| Dashboard Apps | Not included | Included | Included | Included | Included |
| Commerce integrations | Not included | Included | Included | Included | Included |
| Reports | |||||
| Live View | Included | Included | Included | Included | Included |
| Conversation Reports | Not included | Included | Included | Included | Included |
| Agent Reports | Not included | Included | Included | Included | Included |
| Inbox Reports | Not included | Included | Included | Included | Included |
| Label Reports | Not included | Included | Included | Included | Included |
| Team Reports | Not included | Included | Included | Included | Included |
| CSAT Reports | Not included | Included | Included | Included | Included |
| CSAT Review Notes | Not included | Not included | Not included | Included | Included |
| Required Conversation Attributes | Not included | Not included | Not included | Included | Included |
| Downloadable Reports | Not included | Included | Included | Included | Included |
| Captain AI | |||||
| Captain AI | Not included | Included | Included | Included | Included |
| Monthly AI credits | Not included | 300 | 400 | 500 | 800 default |
| Assistant | Not included | Included | Included | Included | Included |
| Copilot | Not included | Included | Included | Included | Included |
| Memories | Not included | Included | Included | Included | Included |
| Reply suggestions | Not included | Included | Included | Included | Included |
| Summarization | Not included | Included | Included | Included | Included |
| Content gap | Not included | Included | Included | Included | Included |
| Others | |||||
| SSO | Not included | Not included | Not included | Not included | Included |
| Audit Logs | Not included | Not included | Not included | Not included | Included |
| Service Level Agreement | Not included | Not included | Not included | Included | Included |
| Live-chat support | Included | Included | Included | Included | Included |
| Priority email support | Not included | Included | Included | Included | Included |
| Dedicated account manager | Not included | Not included | Not included | Not included | Available |
| No. of conversations per month | 500 | Unlimited | Unlimited | Unlimited | Unlimited |
| Data retention | 30 days | 1 year | 18 months | 2 years | 3 years |
| Remove Branding | Not included | Not included | Not included | Not included | Included |
| Video/Voice Support | Not included | Not included | Not included | Included | Included |
Pricing questions
Clear answers before you choose.
Trials, currencies, annual savings, channels, and enterprise terms explained for Tolk teams.
Yes. Every active plan includes a 7-day trial so your team can validate the shared inbox, channels, assignments, Captain AI credits, and handoff flows before committing.