Tolk knows the next move.
AI context, instant replies, human handoff.
- 2 agents
- 1 inbox on FreeStart with website live chat and a shared customer history.
- AI from Starter
- 300 monthly creditsAdd summaries, suggestions, and written customer channels.
- Automation on Pro
- 10 agents / 10 inboxesCoordinate teams, rules, campaigns, and deeper reporting.
- Voice + SLA
- Available from BusinessAdd advanced assignment, SLA controls, and voice support.
1InviteConversations
Live queueOne connected customer system
Every part of the conversation, working together.
Move from first message to a clear answer, human handoff, and visible outcome without rebuilding context.
Amira Hassan
WhatsApp · Order #1842
Customer context
Order
#1842 · Replacement
Previous channel
Owner
Support Lead
Every channel arrives with its context.
Messages, customer history, order details, priority, and ownership stay in one readable thread.
Everything You Need To Connect With Customers, In One Place.
Bring every conversation together, help your team reply faster, and use AI to turn each message into a better customer outcome.
Every Channel In One Inbox
Bring WhatsApp, Instagram, Messenger, Telegram, email, and web chat into one shared customer thread.
AI That Works With You, 24/7
Kai answers routine questions, captures customer details, suggests replies, and brings in your team when judgment matters.
Automate The Work. Keep Humans In Control.
Welcome, route, label, follow up, and hand off each conversation without repeating manual work.
Know Every Customer. Improve Every Outcome.
Keep history, interests, ownership, and conversation performance in one view so your team can serve better and spot what drives results.
Powerful tools for support teams
Smart conversation routing Route every message with channel, priority, and owner attached.
One customer context See channel, order, history, and owner in one live customer thread.
AI-assisted replies Draft faster with Kai, then let agents review and own every reply.
A smarter way to support
Three clear layers move the conversation from signal to resolution.
Summarize, draft, translate, prioritize, and assign from one review-ready workspace.
Move with confidence using Tolk
Give every customer conversation a clear next step.
Today 09:15 AM
Delivery address update
Kai prepared the conversation before the next reply:
- •Intent: update the delivery address before Friday.
- •Priority: high because the order ships tomorrow.
- •Next step: draft a reply and assign Support.
AI Assist
Summarize intent, urgency, history, and the next useful action before anyone replies.
Common questions
Know what changes before the team commits.
Ready when the team is
One workspace for every customer conversation.
Start a Pro trial or book a demo for your workflow.