CapabilitiesProcessInfraIntegrationsSecurity
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Kai AI agent for tolk.chat

Customer conversations,Kai triages

AItriage across every channel
Livecontext for every handoff
Oneworkspace for support and sales
Capabilities

Intelligent
workers.

Kai keeps support, sales, and operations aligned around the next best response. Fast when it can be, careful when a human should decide.

01

Conversation Triage

Kai reads every message, detects intent and urgency, and brings the next customer moment into focus.

Livepriority signal
Process

Connect.Decide.Handoff.

Conversation layer
Global network sphere

Every channel,
one context.

Kai works across the channels your customers already use, then turns each message into a clear support or sales decision.

1customer record

Channel signals, order context, prior messages, and ownership stay together.

AIPrepared replies
HumanSafe handoff
connected
WhatsApp12 signals
connected
Web chat8 signals
connected
Email6 signals
connected
Commerce3 signals
LIVE

Real-time
conversation state.

0
Conversation context attached
example support queue
routine to human now
Priority levels
0
support, sales, ops
Shared customer record
0
WhatsAppWeb chatEmailShopifyKai AI Assistant
Integrations

Connect
everything.

Kai connects customer messages to the tools that hold context: orders, CRM records, team alerts, and internal workflows.

Chat
WhatsApp
Commerce
Shopify
Social
Instagram
Social
Messenger
Payments
Stripe
Ops
Google Sheets
Team
Slack
CRM
HubSpot
CRM
Salesforce
Auto
Zapier
Data
Postgres
API
Webhooks
ChannelsChat, email, social
CommerceOrder context
WebhooksReal-time sync
View all integrations→
Security

Helpful,
not uncontrolled.

Kai is designed for controlled customer operations: suggested actions, clear ownership, and human approval where it matters.

Active protection
0Unapproved high-risk actions
RolesAuditApprovalAccess

Scoped actions

Kai only acts within the permissions you choose.

Protected context

Customer context is handled with careful access boundaries.

Reviewable history

Every AI suggestion can be traced back to the conversation.

Human controls

High-impact moments stay ready for human approval.

Builder layer

Shape Kai.
Keep control.

Configure how Kai triages, drafts, escalates, and hands off conversations. Keep the logic close to your brand rules.

TypeScript native

Typed workflows for Kai actions, context, and handoff events.

Streaming results

Watch triage, draft creation, and ownership changes live.

Multi-model support

Route AI work through the model strategy your team chooses.

Local debugging

Test Kai flows before they touch live customer conversations.

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Kai principles

Designed for teams that care.

“
Kai is built for the moments where AI can move fast, and a human still needs the full story.
K

Kai

AI Assistant, Tolk

AISuggested replies
Operating modes

Ready to put
Kai to work?

Bring AI triage, suggested replies, and human handoff into one calm Tolk workspace.

Built for customer support, sales, and ecommerce teams